• 1. Are there any extra costs to cover shipping?

  • 2. How long does it take to process and ship an order?

  • 3. When will I receive my order? (Shipping Times)

  • 4. Where are you located? Do you have a physical store?

  • 5. Where are your products shipped from?

  • 6. Are your products made in China?

  • 7. What is the Stainless Steel grade used for your jewelry? Do they turn green?

  • 8. Do you have a return label for replacements and exchanges? Do you refund the cost to return the item?

  • 9. My product is held in Customs. Do you cover custom fees?

  • 10. USA orders: Order is in “Pre-shipment” status? How long does it take to update?

  • 11. How long will it take to receive a re-shipped item?

  • 12. Tracking shows 'Delivered' but I did not receive the item?

  • 13. I have tried calling your phone but no one answered