1. Are there any extra costs to cover shipping?
2. How long does it take to process and ship an order?
3. When will I receive my order? (Shipping Times)
4. Where are you located? Do you have a physical store?
5. Where are your products shipped from?
6. Are your products made in China?
7. What is the Stainless Steel grade used for your jewelry? Do they turn green?
8. Do you have a return label for replacements and exchanges? Do you refund the cost to return the item?
9. My product is held in Customs. Do you cover custom fees?
10. USA orders: Order is in “Pre-shipment” status? How long does it take to update?
11. How long will it take to receive a re-shipped item?
12. Tracking shows 'Delivered' but I did not receive the item?
13. I have tried calling your phone but no one answered